Who we are and how to reach us
This policy explains how this website at https://apecs.kz collects and uses personal data when you browse, leave a comment, or shop in our online store.
For privacy questions or requests, email [email protected]. You can also reach us at [email protected].
What we collect
We collect information in three main ways: when you browse the site, when you interact (for example by posting a comment), and when you place an order in the store.
- Browsing: our hosting environment and content delivery network record standard server logs. These include your IP address, user agent, the page requested, referrer, and the time of the request. This is necessary for security, performance, and troubleshooting.
- Comments: if you leave a comment, we receive the comment text plus the name, email address, and website URL you submit. WordPress also stores your IP address and browser user agent to help with moderation and to reduce spam.
- Store and checkout: when you add items to your cart or place an order, we collect the information needed to process and deliver your purchase. This can include name, billing and shipping addresses, email address, phone number (if you provide it), order contents, and chosen delivery option. If you create an account at checkout, we also store your login email and the account information you set.
Payments
At checkout you may choose a payment method offered by the store. Payment details are sent to the relevant payment service to authorize and complete the transaction. We do not store full card numbers on our servers. We may receive a confirmation or transaction identifier so we can match your payment to your order and provide support.
Why we use your data
We use your data to
- provide the website and store functionality, including cart and checkout
- fulfill and deliver your orders and provide customer support
- communicate about orders, deliveries, returns, and service messages
- moderate comments and protect the site from abuse
- improve reliability, security, and performance of the site
Cookies and local storage
The site uses cookies and similar storage so the store and comments work correctly.
- WooCommerce sets cookies to remember your cart contents and your session during checkout.
- If you leave a comment, WordPress may save your name, email, and website in cookies so you do not have to re-enter them next time.
- If you log in to an account, WordPress sets cookies to keep you signed in and to remember your display preferences.
- Our hosting and CDN may set cookies or use similar technology needed for load balancing and security.
More on cookies
Details about specific cookies used on this site are available on our Cookies Policy page linked in the footer.
Who can see your data
Access to personal data is limited to people and services that need it to operate this site and fulfill your orders.
- Site administrators and store managers can view order and account information to process purchases, handle returns, and provide support.
- Hosting and CDN providers process network traffic and server logs when delivering the site to you.
- Payment services receive payment details to authorize transactions.
- Delivery providers receive the name, address, and contact details needed to deliver your order.
How long we keep it
We retain different types of data for different periods:
- Order records are kept for as long as needed to complete your purchase, handle returns and warranties, and meet accounting or legal obligations.
- Customer accounts remain active until you ask us to delete them or until they are inactive for an extended period, after which we may anonymize or remove them.
- Comments and their metadata are kept indefinitely so we can recognize and approve follow-up comments automatically.
- Server logs are kept for a limited time for security and operational purposes and then deleted or anonymized.
Your choices and rights
You can:
- request a copy of your personal data held by this site
- ask us to correct inaccurate information
- ask us to delete your account or personal data where we have no continuing reason to keep it
- object to or restrict certain processing, for example direct marketing messages related to your account (we do not run third-party advertising on this site)
- ask for your order or account data in a portable format where applicable
How to make a request
Email [email protected] and describe your request. We may need to verify your identity before acting on it so we protect your information.
Children’s privacy
This store and its content are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact [email protected] so we can delete it.
International transfers
Because a hosting provider and CDN are involved in delivering this site, your data may be processed on servers located in other countries. We apply reasonable safeguards and limit access to what is necessary to run the site and fulfill your orders.
Security
We take practical steps to protect personal data, including limiting access to authorized personnel, using secure connections, and working with established infrastructure providers. No website can guarantee perfect security, but we work to prevent unauthorized access and promptly address issues.
Changes to this policy
If we change how we handle personal data, we will update this page. Material changes will be highlighted for a reasonable period after posting.
Contact
For privacy matters email [email protected]. For store or general inquiries email [email protected]. You can also use the Contact page linked in the site footer.